Shipping policy
At Rovo Deals, we are committed to getting your order to you safely and as quickly as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through rovodeals.com.
1. Order Processing
Orders are typically processed within 1–3 business days after your payment has been successfully confirmed.
Orders are not normally processed or shipped on weekends or public holidays. Orders placed during weekends or holidays will begin processing on the next business day.
During periods of high order volume, promotions, holidays, or unforeseen circumstances, processing may take a little longer. We appreciate your patience and will do our best to keep you informed.
2. Shipping Times
Once your order has been processed and shipped, estimated delivery times will depend on your shipping destination and the shipping method available for your order.
Estimated delivery times are provided as a guideline and are not guaranteed, as delays may occur due to circumstances outside our control, including:
- Carrier delays
- Weather conditions
- Customs processing
- Public holidays
- Incorrect or incomplete delivery information
- Unexpected logistical disruptions
Your order may arrive earlier or later than the estimated delivery window.
3. Shipping Costs
Shipping charges are calculated and displayed at checkout based on your delivery address, order size, shipping method, and other applicable factors.
Any applicable shipping fees will be shown before you complete your purchase.
From time to time, Rovo Deals may offer promotional or free-shipping offers. Any conditions associated with such offers will be displayed during the promotion.
4. Order Tracking
When available, tracking information will be provided after your order has been shipped.
Please allow some time for the carrier's tracking system to update after your shipping confirmation has been issued.
If tracking information has not updated for several business days, please contact us so we can assist you.
5. Delivery Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Rovo Deals is not responsible for delays, failed deliveries, or additional shipping costs resulting from:
- Incorrect addresses
- Missing apartment, unit, or building numbers
- Incorrect postal/ZIP codes
- Incorrect recipient information
- Failure to accept delivery
If you notice that your shipping information is incorrect, please contact us as soon as possible. We will make reasonable efforts to update the address before the order is shipped, but we cannot guarantee that changes can be made after an order has entered the shipping process.
6. International Orders and Customs
For international shipments, your order may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.
Unless explicitly stated otherwise at checkout, customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities.
Customs policies vary from country to country, and Rovo Deals cannot control or predict these charges.
Customs clearance may also cause additional delivery delays.
7. Lost, Stolen, or Damaged Packages
Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.
If your package appears to be lost, delayed, or marked as delivered but you have not received it, please contact us as soon as possible. We will work with you and, where appropriate, the shipping carrier to investigate the issue.
If your package arrives visibly damaged, please take photographs of the package and its contents and contact us promptly. This documentation may be required to assist with a carrier claim.
Rovo Deals cannot guarantee replacement or reimbursement for packages that are confirmed by the carrier as successfully delivered to the address provided at checkout.
8. Delivery Delays
While we work hard to ensure timely delivery, Rovo Deals is not responsible for delays caused by circumstances beyond our reasonable control.
These may include severe weather, natural disasters, transportation disruptions, customs delays, carrier issues, government restrictions, or other unforeseen events.
9. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible after placing your order.
We will do our best to accommodate your request, but an order cannot be changed or cancelled once it has already been processed or shipped.
10. Questions About Your Shipment
If you have questions about your order or shipment, please contact us through the Contact page on Rovo Deals.
When contacting us, please include your order number and the email address used to place the order so that we can assist you more quickly.
11. Policy Updates
Rovo Deals reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.
By placing an order through rovodeals.com, you acknowledge and agree to the terms of this Shipping Policy.